FREQUENTLY ASKED QUESTIONS
We currently do not accept returns. However, if your candle is damaged during the shipping process, please take a picture and email it to firstname.lastname@example.org. We will work with you to create a solution.
Yes, we offer wholesale! Email us at email@example.com or order through Faire.
We will work with any individuals looking to place a larger order for events(i.e. weddings, showers, graduations, charitable galas). Email with questions and event details at firstname.lastname@example.org
We offer discounts on orders of candles by the case (12 candles), which may contain any combination of our 9-ounce candles.
For 12+ candles use code BULK1220 for 20% off at checkout
For 24+ candles use code BULK2425 for 25% off at checkout
Yes, all of our candles are made with 100% US Soy Wax. We believe in a clean burn. The major benefits of soy wax include
> Longer and slower burn time
> burn cleaner and non-toxic: no petrol-carbon soot, which is responsible for blackened walls and release toxic carcinogens into the atmosphere
Send questions our way. We will do what we can to get you an answer within 24hrs of your inquiry.
candle club faq
Absolutely! We think the Candle Club makes a wonderful gift.
To gift the Candle Club:
1. In the “Deliver every" dropdown menu, choose whether you would like to send a candle monthly, bi-monthly, or every three months.
2. Add the Candle Club to the cart, then click on the cart.
3. In the cart, scroll down to the “Gift Message/Special Instructions” box. Let us know how long you would like to gift the Candle Club, and if you would like to include a note.
Below is an example:
Once you place your order, we will set the subscription to the number of months you requested. You will be charged $22 a month until you have reached the expiration. Your subscription will then become inactive.
Absolutely! Please email us at email@example.com before your shipment date with the desired scent you would like to receive.
Each month you will receive an email reminding you of your upcoming charge. The email will provide a link to manage your subscription. Click on “manage subscriptions” and it will take you to your customer portal.
Your current address will appear on the main page of the customer portal. Click edit to update your address.
Each month you will receive an email reminding you of your upcoming charge. The email will provide a link to manage your subscription. Click on “manage subscriptions” and it will take you to your customer portal. Once in the portal click on Billing information to update your new credit card information.
You can cancel or pause your membership at any time.To cancel your subscription, access your customer portal. In your customer portal, under “actions,” click cancel and it will prompt you to confirm your subscription cancellation.
To pause your membership:
You can pause your subscription for one month at a time. In your customer portal, click on “Delivery Schedule”. Once in the delivery schedule page, select skip. This action will pause your order until the next renewal date.